Our refund policy
Here's a plain-language summary of how refunds work for subscriptions and gifts, with pointers to the exact terms.
Subscriptions
Subscription fees are generally non-refundable except where the law requires otherwise. The free trial is the main safeguard: if you cancel during the 7-day trial before your first charge, you're never billed. If you think you were charged in error, contact [email protected] within 7 days and we'll review your case. Cancelling a paid plan stops future renewals but doesn't refund the period you're currently in — you keep access through the end of it.
Gift subscriptions
Gifts work a little differently, and the specifics are spelled out in Section 8 of our Terms of Service. In short: the purchaser can request a full refund within 14 days as long as the gift hasn't been redeemed yet, and within 60 days if the recipient declines the gift. Once a gift has been redeemed, refunds generally aren't available because the subscription has been delivered. Only the purchaser can request a gift refund.
Where to read the details
This is a plain-language summary, not the contract itself. For the exact, binding language, see our Terms of Service at /terms — the subscription billing terms, and the gift terms in Section 8.
Key Takeaways
- Subscription fees are non-refundable except where required by law; the 7-day trial is your no-charge window.
- Gifts: full refund within 14 days if unredeemed, or within 60 days of a decline; generally none after redemption.
- This is a summary — the binding terms are at /terms (gift terms in Section 8).